HILTS offer free and easy returns (mailing costs paid) 60-day returns. Free return shipping for US orders.
For International customers, you can still return the item to us for full refund, but you’ll have to pay to mail the item back to us. Unfortunately, returns made after 60 days cannot be accepted and will be returned to you.

You can also exchange your order within 60 days of receiving your item(s). Items must be returned in the same condition as they were received by you. This means they should be unworn, with all original packaging, protective films, and tags intact, and include the completed returns form. Returns must meet the condition requirements below. If a strap has been
worn, contact us before returning your order so we can explain any effect on your refund.
 Please note that all returned watches undergo a thorough inspection, including magnification, to check for any surface scratches, especially on highly polished cases.

Please also note that the goods remain your responsibility until they are received, so if sending from outside the US we advise you to use a tracked mailing service. We aim to process refunds or exchanges within seven days of receiving your return. Original shipping charges are non-refundable.

For warranty claims or part replacements, please reach out to us at info@wearehilts.com, as these requests are handled differently.

HOW TO RETURN OR EXCHANGE

US Customers

Please complete this form and hit the 'Send Message' button. We will generate a form for you that you must include in your package. We will also generate an address label that you should attach to the outside of your package. We will cover the mailing costs for you to return the item to us.

Take your parcel to your nearest mailing point. Make a note of any tracking numbers and allow 10 days for the parcel to reach our warehouse.

International Customers

Please complete this form and hit the 'Send Message' button. We will generate a form for you that you must include in your package. We will also generate an address label that you should attach to the outside of your package. Unfortunately we aren't able to cover the costs of mailing packages back to us, for International customers.

Take your parcel to your nearest mailing point. Make a note of any tracking numbers and allow 10 days for the parcel to reach our warehouse.

Track My Return

We aim to process all returns within 7 working days from the date of receipt. We recommend you take a note of your tracking number to track the return of your package.