Free shipping, wherever you are

Every Hilts watch ships free and fully tracked from our warehouse in Pennsylvania. Orders placed before 1pm Eastern Time, Monday to Friday, usually leave the same day.

United States: free shipping, usually 2 to 5 working days.

Canada: free shipping, usually 5 to 7 working days.

Rest of the world: free shipping, usually 6 to 15 working days.

Delivery times are counted from dispatch, not from the day you order. We can’t deliver to P.O. Boxes or APO/FPO addresses, and couriers don’t deliver on Sundays or public holidays.

Import VAT and duties

Because your watch travels from the US, your country may charge import tax when it arrives. We’d rather you knew that now than discovered it at your door, so here’s what to expect:

United Kingdom: import VAT at 20%, plus a very small customs duty.

European Union: import VAT at your country’s rate (21% in Spain, for example), plus a very small customs duty.

Canada: GST or HST, and any applicable provincial taxes.

Australia: orders valued under AUD 1,000 are normally free of import tax.

Elsewhere: charges vary by country, and your local customs office can tell you the rate.

The courier collects these charges before delivery, sometimes with a small handling fee. They’re set by your government, and none of it comes to us. If you’d like an estimate for your country before you order, just ask us at info@wearehilts.com; we’re happy to help.

If import charges aren’t paid and your watch comes back to us, we’ll refund your order minus any return shipping and charges the courier bills us. Some countries also ask for a personal tax or customs ID; if so, the courier will contact you directly.

Signing for your watch

Some deliveries need a signature, so please make sure someone can sign at the delivery address during business hours. If you won’t be in, you can nominate someone else by arranging it with the courier. After three delivery attempts, the courier will leave a card with further instructions.